At the beginning of the year, we switched payroll systems.
We wanted to use a cloud-based Software-as-a-Service solution that would enable us to quickly pay contractors and employees, while painlessly managing all of our small business HR needs, such as vacation and overtime.
We did a lot of research, we talked to a bunch of sales reps and started a few trials.
Moreover, while the solutions were almost identical — how many times can you reinvent the same HR wheel, right? — the sales approaches could not have been more different.
Some sales reps were rude and provided no additional information beyond what we had already found on the website, while others were extremely helpful throughout the entire process. They sent us helpful follow-up emails, made sure the trial was set up correctly, and that we knew our way around the product. Needless to say, we went with the helpful company.